Student Success Manager | EdTech | Customer Service Specialist

RS Consult • Full-time • Remote (South Africa) • 1w ago

Our client, FourthRev, a leader in digital education, is looking for a Student Success Manager to support learners through their Career Accelerator programmes. This role plays a critical part in ensuring learners are engaged, supported, and set up for success throughout their learning journey.

About the Role

As the Student Success Manager, you will be the primary point of contact for learners, guiding them through their journey from onboarding to course completion and beyond. You will:

Organise and deliver 1:1 learner support sessions across multiple time zones.
Facilitate group sessions, encouraging peer collaboration and engagement.
Identify challenges learners may face and proactively provide solutions to ensure progression.
Support seamless onboarding and help learners structure their study plans.
Provide clear and effective communication through email, calls, and chat.
Collaborate with course facilitators, mentors, and career coaches to support learner goals.
Track learner progress and engagement, collecting feedback to enhance the learning experience.
Work with internal teams to develop learner support strategies and improve processes.
Provide ongoing alumni support after programme completion.

We are looking for someone with:

A Relevant Bachelor's Degree.
At least 3 years of experience in student success, learner support, or a related role within education.
An understanding of digital skills industries and the career pathways learners will be entering.
Strong interpersonal and communication skills, with the ability to engage diverse learners.
Excellent administrative and organisational skills, with a proactive and problem-solving mindset.
Experience in coaching, mentoring, or student guidance (preferred but not essential).
A customer-focused approach with a passion for supporting learners.
The ability to handle sensitive information with professionalism and discretion.

Why Join FourthRev?

FourthRev partners with globally recognised universities and technology companies to bridge the gap between education and industry. You will be part of a mission-driven organisation that prioritises learner success and career outcomes.